Serious lack of service affecting policy.

I called Bonitas directly to join a new medical aid. Once everything was set and I was meant to start. I saw I had all these limitations on my policy. Dikeledi my consultant vanished and won't reply to any emails or anything... She didn't hand in my paper work and I am now dealing with it and underwriting myself because they put limitations on my policy stating I'd not been on medical aid. When I have always been. I have a little boy. This is unacceptable service. For almost a week she has not called or responded to me... Nor did she try sort it out. I am furious and would discourage anyone from using TendaHealth or Bonitas at this rate.