Mislead information

I am upset I took out a policy for Bonitas medical aid with Tendahealth and was assisted by Dikeledi and she advised that because I am an arrears payer at Discovery medical aid I will be covered from the 1st Jan but my premium will be take off the 1st of Feb . I then cancelled my discovery policy and send her all the proof that I am an arrears payer . Today I received a. Message from Bonitas that my premium will go off on the 2nd but I do not have the money . They all advised that there is nothing they can do as the request was already sent to the bank , I now have to cancel my policy and sit without medical aid for myself and my 2 year old daughter for the whole of January, my daughter is starting crèche and if something happen we will not have any cover and will have to pay cash which I do not have . I am upset and very disappointed as I was mislead and given the wrong information. God forbid something happens