*********** staff

I am trying to sign up for Bonitas medical aid but Tenda Health is causing unnecessary delays for me. I called on Friday 01/10/2021 in the morning to sign-up, spoke to Minienhle, completed the whole application process over the phone and was promised a summary email no later than 5 minutes after the call is completed. 5 hours passed and i had received nothing, so i call again, this time i speak to Ntombi. We go through the entire application process again, she advises that i should be receiving confirmation letter via email on the day (01/10/2021) or latest Monday (04/10/2021). True to the word, i receive an sms confirming that i am now a member. Upon calling Bonitas to request confirmation letter, i am informed that an email was sent by Ntombi to terminate my membership. Ntombi advises that she was informed by her manager to cancel the membership application as someone else (Minienhle) was already working on it and advised that i speak with Minienhle which i do, and Minienhle now says that it takes 2 to 3 working days for them to have a membership processed which was not explained to me, and is also a lie as Ntombi was able to process everything on Friday and i received confirmation via sms but had to be cancelled due to their internal issues. I could literally go on for the whole day trying to explain this but in essence, just understand that some people at Tenda Health operate alot slower than others and that in turn massively inconveniences you the customer. If it werent for my wife insisting on Bonitas medical aid, i would have cancelled this as if we're starting off on an *********** footing, i can only imagine the hoops i wil have to go through when its time to claim.