Horrible service from Tendahealt and Bonitas

I am extremely dissappointed with the service i have received from Ntombi Tsabalala from TendaHealth. I decided to join Bonitas but was still waiting for my current medical aid to send me a cancellation. I opted for the Bonfit and I am aware that there will be penalties but the took R5400 off my account WITHOUT MY PERMISSION on 2 January 2024. I informed Ntombi that I will take the medical aid, i am just waiting for my medical aid and she just activated the policy (probably because of commission purposes in December 2023. I then decided to go onto Bonfit as it is more affordable and I know that there will be some kind of additional payment but only about maybe R400 max. To my surprise it is R5400 and Ntombi did not even discuss the debit order with me (amount). My account is now in a overdraft of R1500 and it is having a huge impact on my payment profile and ITC. This is unacceptable and I will NOT give any notice, You and Bonitas will never ever see me again. You cant just take money from someones account as you please. This is horrible business practice and definately not Treating Customers Fairly (TCF). Horrible experience and I am with Bonitas for 3 days. CANCEL EVERYTHING AND I WILL NOT GIVE NOTICE. DEBIT ORDER ALREADE REVERSED ALTHOUGH IT COST ME R150.