DISGUSTING SERVICE

On the 10 Nov I called into the Call center as I am interested in the medical aid with Bonitas. I ended up speaking to a Bronwyn Abel, which has given me the WORST service experience ever. She then asked me to fill in an application form, which I swiftly did and sent it to her. She then took 4 days to respond to me where she requested other necessary documents i.e. 3 month bank statements, 3 latest pay slips and an ID copy, which I sent to her. Her last communication to me was 5 days ago stating that I will receive and SMS when I am active on the medical aid. I sent a follow up email on 22 Nov, as 5 days have passed and I was uncertain of the process and the turn around time. I then call in and she keeps avoiding me, I only spoke to her once telephonically and that was the 10 Nov when I enquired about the medical aid and its different schemes. I then call the scheme just for them to tell me that my application has been declined due to insufficient documents...HOW IF I SENT ALL MY NECESSARY DOCUMENTS to Bronwyn!? I then spoke to a Mervin Pillay who seemingly tried to assist me. I informed Mervin that I no longer want to be helped by Bronwyn as she clearly doesn't think I'm in any way a priority. He asked me to resend all my documents and that he was going to speak to Bronwyn and revert back to me. I waited...he never called. I then called the call centre on Tuesday 22 Nov to speak to Mervin, he was going to put me through to Bronwyns manager, but the line just ended up cutting off. How convenient? So that was the last I heard from Mervin Pillay. I then called in AGAIN, and requested to speak to a manager, which were all apparently in meetings. I called again later and requested to speak To Bronwyns manager. I spoke to Tennessee (not sure of the spelling of his name) He was seemingly helpful and seemed to deescalate the situation, BUT ALL HE DOES IS MAKE EMPTY promises. I was told that I was going to work with him directly and that he was going to send me an email so that I can be in contact with him directly, bare in mind.. I never asked for this, he offered to email me and take over. I'm still waiting for him to email me. He also promised that he will call me back by 23 Nov latest 10:00am. I'm still waiting for that call. I called yesterday 23 Nov at about 12:30pm and it was a whole back and forth. Tennessee told me I would receive an email of approval at about 3am this morning...NO EMAIL. If I wasn't desperate for this cover I WOULD HAVE CANCELLED. Imagine if this is the application process... what is it like being an actual client, this really makes me wonder. I would like to know what will be happening now going forward. I'm not sure who is worse, the manager or the agent. DISGUSTED!