disappointed

im very disappointed at your service, i did my application for Bonitas on the 30th of Nov assistant by Dineo Malatji, first i had to follow up with her because she disappeared after application, i finally got approval Letter but the information was incorrect, the starting date was wrong, and there was no information on the letter not even details of the medical aid that im taking i emailed her, its been 3 days no response, some guy called me and told me that he will notify her but nothing