Absolutely abysmal.

Started the sign up process with Tenda Health for Bonitas Medical Aid. Submitted all required documentation for a complete and accurate medical review and was surprised when Bonitas came back with a 12 month chronic waiting period due to no membership certificate being provided.

Double checking my initial submission I see that all the documentation, INCLUDING membership certificate, was provided. I resubmitted the membership certificate to the clerk assisting me and he let me know that he had submitted for review. That was 15 March 2022.

8 April comes around and I receive and SMS stating that I owe on my Bonitas account? Turns out I had been wrongfully signed up for the contract I had not signed!

Calling Tenda Health today (11 April) after being told that I must fill out another form and sign for a 1 month cancellation period - I had enough and gave them a call. I tell my story half way through and am audibly hung up on. Seriously? How can these people be registered as an FSP?

Would HIGHLY recommend finding ANY alternative medical aid brokers.