"Ten Roses: ": A Nightmare in Customer Service and Professionalism

Dalray McLean 4 reviews The only reason I gave Ten Roses a 1 is because there isn't a -5 option.

Initially, communication with Tshifhiwa, the salesperson, was great. She …More what

Initially, communication with Tshifhiwa, the salesperson, was great. She responded to inquiries and was very helpful.

Tshifhiwa's competence was instantly disproven once the goods were delivered. They sent completely the wrong items, despite Tshifhiwa confirming that the specific items were in stock. When I contacted her about the error, she simply rep**** that they didn't have the stock. The customer should have been informed and given the option to choose different items or cancel the order, but this never happened.

I have tried contacting Ten Roses on various platforms, including email (which they claim they never received), WhatsApp, and Instagram. Eventually, I received a call from my Instagram inquiry, but the person was unhelpful and unwilling to assist. Despite my frustration, she should have offered a solution.

This issue has been ongoing for a month. I have sent numerous messages with zero response, except for one message on June 24 where I was told I would hear back by the end of the day. Since then, there has been complete silence with no acknowledgment of my messages.

I am highly agitated by the total lack of professionalism and absence of customer support. I am now seeking legal assistance to resolve this matter. This situation is entirely unnecessary.

I would not recommend this company to anyone.