FV
Fanie V

1 reviews | Active since Jun 2019

10 Apr 2025, 08:06

Worst service and failure to explain their misrepresentation and very poor quality of the product that they have sold me

I have been calling Temu and send them WhatsApp messages about the poor quality and misreprentation of the products and clothing that they are selling to us, their trusting clients in South Africa, I've been spending my own airtime and data exceeding R1000 already and as yet no one of Temu even contacted me via email, *** or on my direct line, ***.

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Replies (1)
Temu
Temu's reply11 Apr 2025, 05:33
Official
Hello, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. You can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team