NM
Nokulunga M
1 reviews | Active since Apr 2024
16 Apr 2024, 00:13
Worst experience with Temu
I've had the worst experience with Temu and it's my first time buying from them, I made s mistake of trusting this company and made 2 purchases from them with the hope and believing that they will deliver my stuff end of March , it's the 16th of April and I have not received my stuff from them. Never again will I buy from this Temu company, worst experience ever, I received an email on the 4th of April stating that my parcel is out for delivery, till now I'm still waiting for my orders. Worst company ever.
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Temu's replyOfficial
10 Dec 2024, 11:45Hello, thank you for shopping with us. Your feedback is extremely valuable to us and we are sorry that you haven't been satisfied by your experience so far. Temu is an e-commerce company that connects consumers with a network of merchandise partners, manufacturers and brands with the mission to empower consumers to live their best lives. We work with reliable logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 8 - 16 business days. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
Best regards,
Temu's reply10 Dec 2024, 11:45
Official
Hello, thank you for shopping with us. Your feedback is extremely valuable to us and we are sorry that you haven't been satisfied by your experience so far. Temu is an e-commerce company that connects consumers with a network of merchandise partners, manufacturers and brands with the mission to empower consumers to live their best lives. We work with reliable logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 8 - 16 business days. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
Best regards,