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Desiree M
1 reviews | Active since Oct 2020
26 Jun 2025, 11:48
worst courier services now
i have never had a problem with Temu until they decided to use fastway and ascendia . they should stick to buffalo . The courier service of fastway and ascendia is terrible. no updates since 19 june when i have paid customs and no way to query. you just get a robot on fastway and absolutely nothing on ascendia. I won't be buying from temu again while they are using those companies, i would rather go where just buffalo is being used.
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Temu's replyOfficial
26 Jun 2025, 13:40Hello, thank you for reaching out and we are sorry that you are experiencing difficulties with your order. Most packages arrive between 8-14 business days. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat, so we can assist with your order tracking and refund. Best wishes, Temu team
Best regards,
Temu's reply26 Jun 2025, 13:40
Official
Hello, thank you for reaching out and we are sorry that you are experiencing difficulties with your order. Most packages arrive between 8-14 business days. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat, so we can assist with your order tracking and refund. Best wishes, Temu team
Best regards,