MN
Marina N

1 reviews | Active since Jun 2012

28 Feb 2025, 10:00

VERY BAD EXPERIENCE WITH TEMU AND ASENSIA

First time Temy client. Ordered and paid 29th of January 2025. Arrived very fast in South Africa, now at a comany Asensia. Everyday my track history says I must pay D&T. Except if I am really technically retarded , which can be thet case, I cannot find an option to see the amount and pay it. I have sent numerous message to TEMU and Asensia ( Mus the courier service that they use in South Africa) I have left them the 1st and last really ugly message.TEMU<TEMU<TEMU am literally at my wits end. I have sent Temu so many messages.

My parcel that i bought on the 29th of JanuaryTracking number :AS***, showed that it arrived a long time ago, but there is no option to pay my D&T. . I am really very very very disappointment. I am nou in Plettenbergbay and not in Cape Town anymore. It is incredibly frustrating. PLEASE<PLEASE < PLEASE HELP

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Replies (1)
Temu
Temu's reply03 Mar 2025, 11:49
Official
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat. We appreciate you giving us another chance to serve you. Best wishes, Temu team