EM
Ellen M
1 reviews | Active since Jun 2017
14 Jan 2025, 13:10
URGENT REFUND
My 10 year old placed an order of about to +R2000 and when i try to do refund I got a message that says I must first receive the package then send it back. I noticed when I got a message that was prompting for customs to be paid( which are not paid). Please refund my money and keep your items
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Temu's replyOfficial
14 Jan 2025, 13:55Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat. We appreciate you giving us another chance to serve you. Best wishes, Temu team
Temu's reply14 Jan 2025, 13:55
Official
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat. We appreciate you giving us another chance to serve you. Best wishes, Temu team