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Mbalenhle M
1 reviews | Active since Jul 2022
22 Apr 2024, 21:18
Unsatisfied Customer
I bought a few household Items with Temu, I was told buffalo logistics will deliver I had to pay for delivery, when I track my order it was delivered 15 April 2024 to whom I don't know. I have called a million times sent emails to ni avail. Even when I requested my refund no help or reply
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Temu's replyOfficial
10 Dec 2024, 11:48Hello, thank you for reaching out and we are sorry that you are experiencing difficulties with your order. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
Temu's reply10 Dec 2024, 11:48
Official
Hello, thank you for reaching out and we are sorry that you are experiencing difficulties with your order. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team