DV
Don V.d.n.
1 reviews | Active since Jun 2023
09 Sept 2025, 11:30
Unhappy with Temu
Temu Im not writing this for Temu but to my fellow South Africans. Like many of you, I myself are currently having a bad experience where I've ordered more than one parcel from "them". First package on 31/08/2025 and some more shortly after that. Today is day 9 and according to what I could find out from the courier company in SA,( who gave me straight answers with friendly and helpful service) thank you, my packages has not even left China. I've tried many ways to communicate with Temu but I'm done trying, no answers on why my packages has not left yet. This has not happened before and I'm worried that something might not be as it should be. I see according to the reviews on Hellopeter,(thank you for this site), the statistics speak for themselves. To protect my fellow countrymen and women's hard earned money, I have to share my experience and also every other person's on this site. Simply read the reviews and add up the statistics. I will do a daily followup( right here) on my situation. We as countrymen and woman should start protecting each other and stand as one. Tomorrow I will give an update and start infoming my fellow South Africans on how we can start looking out for each other, on matters like these, as shown on the statistics. Have a good day.
Helpful (0)
Replies (6)0
Replies (6)
Temu's replyOfficial
09 Sept 2025, 13:37Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Orders are usually processed within 1-3 days. However, if your order is taking a longer time to process, it could be due to particular items in your order which have longer than normal processing times. You can view the delivery time for each item in your order by going to their specific product pages. If you would like to receive the other items in your order ASAP, you may cancel the other longer-processing item(s) for a refund. Your remaining items can then be shipped out immediately. We know you're excited to get your order through and so are we! If your order arrives late, as a gesture of courtesy, we offer you a $5 credit (standard shipping) to your account as a small sign of appreciation for your patience. If you need further assistance, please message us through Temu.com or Temu app live chat. We appreciate you giving us another chance to serve you. Best wishes, Temu team
Best regards,
Temu's reply09 Sept 2025, 13:37
Official
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Orders are usually processed within 1-3 days. However, if your order is taking a longer time to process, it could be due to particular items in your order which have longer than normal processing times. You can view the delivery time for each item in your order by going to their specific product pages. If you would like to receive the other items in your order ASAP, you may cancel the other longer-processing item(s) for a refund. Your remaining items can then be shipped out immediately. We know you're excited to get your order through and so are we! If your order arrives late, as a gesture of courtesy, we offer you a $5 credit (standard shipping) to your account as a small sign of appreciation for your patience. If you need further assistance, please message us through Temu.com or Temu app live chat. We appreciate you giving us another chance to serve you. Best wishes, Temu team
Best regards,
DV
Don V.d.n.'s updateReviewer Update
09 Sept 2025, 13:58Like I said temu, I'm done with promises, credit, or anything other than results. I'll be counting down the days, on this site, for my package which I've paid for with my hard earned money. Hellopeter, there for South Africans who simply want to be treated fairly by all for their hard earned money they spend.
DV
Don V.d.n.'s update09 Sept 2025, 13:58
Reviewer Update
Like I said temu, I'm done with promises, credit, or anything other than results. I'll be counting down the days, on this site, for my package which I've paid for with my hard earned money. Hellopeter, there for South Africans who simply want to be treated fairly by all for their hard earned money they spend.
DV
Don V.d.n.'s updateReviewer Update
10 Sept 2025, 13:29Temu
I'm keeping record.
This is day two, 10 Sept 2025.
I still didn't get any new updates on my two parcels.
My first parcel is now 10 days and stil in China.
My second parcel is now 8 days and still in China.
I'm keeping record.
This is day two, 10 Sept 2025.
I still didn't get any new updates on my two parcels.
My first parcel is now 10 days and stil in China.
My second parcel is now 8 days and still in China.
DV
Don V.d.n.'s update10 Sept 2025, 13:29
Reviewer Update
Temu
I'm keeping record.
This is day two, 10 Sept 2025.
I still didn't get any new updates on my two parcels.
My first parcel is now 10 days and stil in China.
My second parcel is now 8 days and still in China.
I'm keeping record.
This is day two, 10 Sept 2025.
I still didn't get any new updates on my two parcels.
My first parcel is now 10 days and stil in China.
My second parcel is now 8 days and still in China.
Temu's replyOfficial
10 Sept 2025, 13:43Hello, we apologize for the inconvenience caused. We are unable to locate your order details based on the information you provided. Could you please share your order number, which begins with “PO,” so that we can immediately check the issue for you? If you have any further questions or concerns, please send us a message via the live chat on Temu.com or in the Temu app. Best wishes, Temu team
Best regards,
Temu's reply10 Sept 2025, 13:43
Official
Hello, we apologize for the inconvenience caused. We are unable to locate your order details based on the information you provided. Could you please share your order number, which begins with “PO,” so that we can immediately check the issue for you? If you have any further questions or concerns, please send us a message via the live chat on Temu.com or in the Temu app. Best wishes, Temu team
Best regards,
DV
Don V.d.n.'s updateReviewer Update
10 Sept 2025, 15:04I have given you both my PO numbers before I decided to wtite a review here on Hellopeter. This was your answer to me yesterday. "Your ticket is currently under investigation, and I recognize the urgency of this matter. I can assure you that I have expedited your ticket to our escalation team successfully. Rest assured, you will receive further assistance as soon as possible. I have also documented your issue to expedite the process, and our team will reach out to you within 24 hours with a resolution. Thank you for your patience and for being a valued customer."
24 hours later and you have not responded on this ticket.
So I will simply monitor the progress on my two parcels and hope for the best outcome.
24 hours later and you have not responded on this ticket.
So I will simply monitor the progress on my two parcels and hope for the best outcome.
DV
Don V.d.n.'s update10 Sept 2025, 15:04
Reviewer Update
I have given you both my PO numbers before I decided to wtite a review here on Hellopeter. This was your answer to me yesterday. "Your ticket is currently under investigation, and I recognize the urgency of this matter. I can assure you that I have expedited your ticket to our escalation team successfully. Rest assured, you will receive further assistance as soon as possible. I have also documented your issue to expedite the process, and our team will reach out to you within 24 hours with a resolution. Thank you for your patience and for being a valued customer."
24 hours later and you have not responded on this ticket.
So I will simply monitor the progress on my two parcels and hope for the best outcome.
24 hours later and you have not responded on this ticket.
So I will simply monitor the progress on my two parcels and hope for the best outcome.
DV
Don V.d.n.'s updateReviewer Update
11 Sept 2025, 09:34The courier company, (FASTWAY), has informed me that they have my packages.
I have piece of mind knowing they are now in control of my packages.
Fastway's client service has been very helpful to me every time.
Thank you to Luke Noah, from Temu, for you assistance.
I have piece of mind knowing they are now in control of my packages.
Fastway's client service has been very helpful to me every time.
Thank you to Luke Noah, from Temu, for you assistance.
DV
Don V.d.n.'s update11 Sept 2025, 09:34
Reviewer Update
The courier company, (FASTWAY), has informed me that they have my packages.
I have piece of mind knowing they are now in control of my packages.
Fastway's client service has been very helpful to me every time.
Thank you to Luke Noah, from Temu, for you assistance.
I have piece of mind knowing they are now in control of my packages.
Fastway's client service has been very helpful to me every time.
Thank you to Luke Noah, from Temu, for you assistance.