Undelivered parcel

I am reaching out to address a serious concern regarding the services provided by Fastway Couriers (South Africa), one of your logistics suppliers. My recent experience with this courier company has been extremely disappointing and unsatisfactory. On 17 April 2025, I received notification from Fastway Couriers that my package had arrived at the airport in South Africa after the payment of custom tax. However, I was informed that they were awaiting the arrival of other parcels before scheduling the pick-up of my package. Despite this assurance, it has now been 12 days since then, and I have not received any further communication or updates regarding the status of my parcel. I have made numerous attempts to track my parcel and engage with a customer service agent through their online chat support, but unfortunately, my efforts have been in vain. As a valued customer of Temu, I have always appreciated the quality of products and services offered by Temu. However, the substandard performance and unprofessional conduct demonstrated by Fastway Couriers have raised serious doubts and concerns about the reliability of your chosen logistic partner. Regrettably, if future orders placed with Temu continue to be fulfilled by Fastway Couriers, I am hesitant to proceed with any further transactions, as the current level of service provided by this company falls below my expectations and standards. I kindly request your immediate attention to this matter.