MN
Milldah N
1 reviews | Active since Oct 2025
30 Oct 2025, 21:15
Undelivered package
I have ordered for clothes on 6 October 2025 which were supposed to have been delivered by October 21st latest. The package never arrived by the given date and Temu said to wait till 25 October 2025 as it might be delayed by courier. On that day the app said i should ask for a refund as the package must be lost but then there is no link for the delivery refund. Till now I'm still waiting for my refund and I'm very disappointed with their poor service and delivery
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Replies (2)
Temu's replyOfficial
31 Oct 2025, 03:51Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu is an e-commerce company that connects consumers with a network of merchandise partners, manufacturers and brands with the mission to empower consumers to live their best lives. We work with reliable logistics partners to ensure that your order is delivered reliably and efficiently. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
Temu's reply31 Oct 2025, 03:51
Official
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu is an e-commerce company that connects consumers with a network of merchandise partners, manufacturers and brands with the mission to empower consumers to live their best lives. We work with reliable logistics partners to ensure that your order is delivered reliably and efficiently. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
MN
Milldah N's updateReviewer Update
31 Oct 2025, 11:17I highly appreciate at last I got the full refund on the package placed under temu, even though there's still no link for claim on refund from the courier company GFS EXPRESS but at the end the money for the clothes have been received.
MN
Milldah N's update31 Oct 2025, 11:17
Reviewer Update
I highly appreciate at last I got the full refund on the package placed under temu, even though there's still no link for claim on refund from the courier company GFS EXPRESS but at the end the money for the clothes have been received.