MM
Melville M
1 reviews | Active since Jul 2019
16 Sept 2025, 17:25
Two bad service Lemons
Don't waste your time buying from Temu. They charge you for the goods and then you pay customs fees of which you could have bought the same goods locally for cheaper when you add up all the costs. They use a cheap courier Fastway couriers that lie all the time about your order being out on delivery. These two companies make the perfect combination of bad service. You will regret doing business with Temu and Fastway couriers.
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Replies (2)
Temu's replyOfficial
17 Sept 2025, 03:51Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu is an e-commerce company that connects consumers with a network of merchandise partners, manufacturers and brands with the mission to empower consumers to live their best lives. We work with reliable logistics partners to ensure that your order is delivered reliably and efficiently. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
Best regards,
Temu's reply17 Sept 2025, 03:51
Official
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu is an e-commerce company that connects consumers with a network of merchandise partners, manufacturers and brands with the mission to empower consumers to live their best lives. We work with reliable logistics partners to ensure that your order is delivered reliably and efficiently. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
Best regards,
MM
Melville M's updateReviewer Update
17 Sept 2025, 13:33You are working with logistics partner like fastway couriers that is lieing to your customers and therefore you are going to loose customers. They tell me every day that my packages are out on delivery. At the end of the day they say that I the consignee could not be located which is a lie because special Instructions were given to the driver to call when he is at the gate but he never arrives at my residence. On hello Peter there is more than one of your clients complaining about the same thing. I don't want your orders and I told fastway to send them back to Temu. They say I must first receive the packages before I can send them back. How the H. E. L. L do I get that right when the packagess are never going to be delivered? Your network partner in the logistics industry is a ****. Temu don't sugarcoat your answers as to your return policy by telling me If the parcel is not delivered by a certain period than I will receive R20 refund. I don't want R20 refund I want my complete refund for the order and the customs duties I paid. Take your order back I don't want to have anyone business dealers with you or your b partner. I will never pace another order with you again. I have two orders please refund both of these orders. Stop taking people for stupid.
MM
Melville M's update17 Sept 2025, 13:33
Reviewer Update
You are working with logistics partner like fastway couriers that is lieing to your customers and therefore you are going to loose customers. They tell me every day that my packages are out on delivery. At the end of the day they say that I the consignee could not be located which is a lie because special Instructions were given to the driver to call when he is at the gate but he never arrives at my residence. On hello Peter there is more than one of your clients complaining about the same thing. I don't want your orders and I told fastway to send them back to Temu. They say I must first receive the packages before I can send them back. How the H. E. L. L do I get that right when the packagess are never going to be delivered? Your network partner in the logistics industry is a ****. Temu don't sugarcoat your answers as to your return policy by telling me If the parcel is not delivered by a certain period than I will receive R20 refund. I don't want R20 refund I want my complete refund for the order and the customs duties I paid. Take your order back I don't want to have anyone business dealers with you or your b partner. I will never pace another order with you again. I have two orders please refund both of these orders. Stop taking people for stupid.