jN
jennifer N
1 reviews | Active since Jul 2016
12 Feb 2025, 13:52
Totally upset
Good day I am so upset.. TEMU has deducted an amount of R603 on the 5th of February 2025 from my bank account without me making any purchases. I have tried contacting them and they said it's for Ebanx. They keep on referring to a refund done in September 2024 for a cancelled order. My issue is not the refund.. My issue is why they took this money out of my account. Refer ticket ***. I am getting the same responses each time I chat to them.
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Replies (2)
Temu's replyOfficial
12 Feb 2025, 14:25Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat. We appreciate you giving us another chance to serve you. Best wishes, Temu team
Temu's reply12 Feb 2025, 14:25
Official
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat. We appreciate you giving us another chance to serve you. Best wishes, Temu team
jN
jennifer N's updateReviewer Update
13 Feb 2025, 17:26I have chatted with Temu via app and still my issue is not sorted out. Taking money from peoples bank account without permission is *******. I have not made any purchases this year and money was taken from my account
jN
jennifer N's update13 Feb 2025, 17:26
Reviewer Update
I have chatted with Temu via app and still my issue is not sorted out. Taking money from peoples bank account without permission is *******. I have not made any purchases this year and money was taken from my account