The service received was poor and unacceptable.

Please assist. I returned several items on 29 April 2026 because they were delivered late. When I placed the order, it was a single bulk order; however, Temu split it into multiple deliveries. When returning the items, I packaged them together in one parcel, with the items separated into smaller packages inside. Temu is now refusing to issue a refund or return the items to me, which is completely unacceptable. I have lodged multiple complaints on the app, but I keep receiving the same generic responses with no resolution. I spent R7,800 on this purchase and I am not willing to forfeit R3,080. This was my first time shopping with Temu, and the service I have received has been extremely disappointing and frustrating.