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Alwyn S

1 reviews | Active since Aug 2009

14 May 2025, 17:39

The quality is ok to terrible

2nd time buying & even worse experience than the first. Items arrived earlier than predicted again & that's definitely a positive. But, as before after customs fees are factored in, it's not worth it, especially when one looks at the quality. Last time was a watch & socks. Watch was cheaply made & so was the socks. This time, cloting & another watch. The clothing was not bad, but nothing to write home about. The watch however, was even worse quality than the one before. Absolute junk. Doesn't look anything like the quality advertised & a few minutes into inspecting it, the bezel movement broke. I don't know how people can be proud to sell such poor quality items. We've got another order coming and hopefully that is better quality. I'm going to await that order before I send this watch back, because this watch is definitely not staying. It's not even the type of quality to wear as an occasional piece. Come on Temu, do better.

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Replies (2)
Temu
Temu's reply15 May 2025, 04:14
Official
Hello, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. You can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
AS
Alwyn S's update15 May 2025, 08:14
Reviewer Update
It's not as easy as Temu makes it out to be. It seems only your 1st return is free. Something they don't tell you. You also lose whatever you paid for customs. And you have to motivate a return with pictures & videos, so good luck if the reason for the return is not blatantly obvious