XT
Xoli T
1 reviews | Active since Oct 2025
09 Oct 2025, 13:16
Terrible temu
Ordered items from temu, made my payment. Expected delivery on 07 October. Now I'm told I must pay duty to get my items. Something I won't do. Asked for refund and was told I would need to receive my items in order to start the refund process. I can't get my items till duty is paid and I won't pay. Temu is misleading
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Replies (3)
Temu's replyOfficial
09 Oct 2025, 13:52Hello, thank you for contacting us. We are sorry that you are having difficulties with your order. During the checkout process, you were informed about the potential customs duties. When a package is shipped from overseas to South Africa, it may be subject to customs taxes and duties, which are not included in the shipping fee. After your order is shipped, you will be sent a notification or email with a link to pay the taxes and duties imposed by South African customs for your order. Remember to pay promptly for your shipment to arrive as soon as possible. Customer satisfaction is our top priority and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
Temu's reply09 Oct 2025, 13:52
Official
Hello, thank you for contacting us. We are sorry that you are having difficulties with your order. During the checkout process, you were informed about the potential customs duties. When a package is shipped from overseas to South Africa, it may be subject to customs taxes and duties, which are not included in the shipping fee. After your order is shipped, you will be sent a notification or email with a link to pay the taxes and duties imposed by South African customs for your order. Remember to pay promptly for your shipment to arrive as soon as possible. Customer satisfaction is our top priority and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
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Xoli T's updateReviewer Update
09 Oct 2025, 17:44I'm no longer interested in the items. I just want my refund and never to deal with you again
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Xoli T's update09 Oct 2025, 17:44
Reviewer Update
I'm no longer interested in the items. I just want my refund and never to deal with you again
Temu's replyOfficial
15 Oct 2025, 08:15Hello! Thank you for contacting us. We sincerely apologize for any inconvenience caused. Our customer service team has created a ticket for your issue to facilitate follow-up. After verification, we have issued a refund for your order. Please check the ticket for refund details. If you need further assistance, please communicate with us through the ticket within the app or on the Temu website to save your valuable time. You can also contact us via online chat. Thank you for your understanding and patience. Sincerely, The Temu Team
Temu's reply15 Oct 2025, 08:15
Official
Hello! Thank you for contacting us. We sincerely apologize for any inconvenience caused. Our customer service team has created a ticket for your issue to facilitate follow-up. After verification, we have issued a refund for your order. Please check the ticket for refund details. If you need further assistance, please communicate with us through the ticket within the app or on the Temu website to save your valuable time. You can also contact us via online chat. Thank you for your understanding and patience. Sincerely, The Temu Team