YA
Yaseen A
1 reviews | Active since Dec 2013
12 May 2025, 21:10
Terrible service from Fastway couriers
Stop using Fastway couriers there service is slow and unpredictable shipping is the slowest custom clearance is slow updates are never on time Buffalo with Skynet always on time no issues Use a company that's has customer in mind not there bottom line
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Temu's replyOfficial
13 May 2025, 04:04Hello, thank you for your feedback and we are sorry for the inconvenience. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." If you need any additional assistance, please contact us through Temu.com or Temu app live chat so we can help you resolve your issue. Best wishes, Temu team
Temu's reply13 May 2025, 04:04
Official
Hello, thank you for your feedback and we are sorry for the inconvenience. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." If you need any additional assistance, please contact us through Temu.com or Temu app live chat so we can help you resolve your issue. Best wishes, Temu team