RK
Retshedisitswe K
1 reviews | Active since Nov 2016
11 Aug 2025, 07:09
Terrible service
I have ordered from temu many times and received my orders on time but this time around they used GFS express courier and my parcel is taking forever to arrive, it has been saying out for delivery since last week, what happened to them using fast way and asendia who are always delivering on time, if they continue using this courier they will be destroying their business and when you try to contact this GFS they put you on hold forever, I really don't understand this kind of a service, I'm frustrated, Temu please refund me if this week will end without me receiving my parcel
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Temu's replyOfficial
11 Aug 2025, 07:53Hello, thank you for reaching out and we are sorry that you are experiencing difficulties with your order. Most packages arrive between 8-18 business days. However, we are currently experiencing shipping delays due to the high volume of orders during the holiday season. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you wouldn't mind sending your order ID, please contact us through Temu.com or Temu app live chat so we can help you resolve your issue. Best wishes, Temu team
Temu's reply11 Aug 2025, 07:53
Official
Hello, thank you for reaching out and we are sorry that you are experiencing difficulties with your order. Most packages arrive between 8-18 business days. However, we are currently experiencing shipping delays due to the high volume of orders during the holiday season. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you wouldn't mind sending your order ID, please contact us through Temu.com or Temu app live chat so we can help you resolve your issue. Best wishes, Temu team