JE
Johan E

1 reviews | Active since Jan 2022

02 Oct 2024, 16:40

TEMU...to good to be true....stay away !!!!!!!

I've ordered some items from TEMU and paid for the items on 27 September 2024. Transaction approved and money paid over to Temu. On 28September I received a message from Temu to pay the duties and VAT as this products has arrived. Paid the money over to ozow R29,05. On the 02/10/2024 I decided to track the order and ques what...no record of any orders on my profile at Temu , neither any records of any payments. There is not even a search history available on my profile. I made contact with Temu support team and they said they can not assist me as this order does not exit. People the prices of Temu is to good to be true...and that is exactly that !!!!!! Yes I have lost R500 today but please be aware of Temu.....Another 2 persons complaint about the same thing. You will loose your money, sooner than later. Stay away from these fly by nights thats only in for a quick bug....

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Replies (1)
Temu
Temu's reply12 Dec 2024, 11:51
Official
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat. We are eager to help you find a resolution. Best wishes, Temu Team