Temus use of GFS

Temu’s customer service has become completely unacceptable. Every time GFS handles a delivery, I experience problems, and today was the worst yet. The courier arrived at 09:09 while I was in a meeting. I responded at 09:07, but instead of attempting a proper delivery, he sent me a voice note calling me a “terrible customer,” bragging that he uses his own car, and telling me I can report him because “nothing will happen.” He also refused to bring the parcel back.

What makes this even worse is Temu’s response. They keep sending generic, copy‑and‑paste messages that show zero concern for the abusive behaviour of the couriers they use. There is no accountability, no escalation, and no meaningful action taken. Customers deserve better than being insulted by couriers and ignored by the platform.

I will continue reporting this across all platforms until Temu addresses the ongoing delivery issues and stops hiding behind scripted responses.