Temus intentional mispresention of items in their photos

Item: Temu
Rating: 1
Author: Zelna J

I am sick and tired of their deliberate mispresentation of their goods. Their photos ALWAYS shoe the items compared to hands and other items and although they share dimensions your mind is ******* with what you see in their photos and when your parcel arrives everything is much smaller than anticipated and will definitely NOT create the size items you lie to us with on the website. I have received some nice items before but please do not buy their candle making moulds and supplies as they are tine and definitely NOT as per pics. I will definitely not buy from them again as I have received my worst disappointment today and I now have to giu out and find the same items somewhere else which I can actually make decent sized candles with. I wasted over a week now. SO DISAPPOINTED!!!! I have R1000's of items in my outbox depending on the parcel received today and that us all going to be removed as it will be a total waste of money if I look at the disaster moulds received today

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Replies (1)

Temu's replyOfficial

11 Apr 2025, 11:28

Hello, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. You can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team

Temu's reply11 Apr 2025, 11:28

Official