CG
Clive G
1 reviews | Active since May 2016
16 Sept 2025, 19:46
temu where you buy things and dont get it
Ordered items over 4k from temu which was sent in different packages wih 2 different courier companies and items are missing. when requested refund they tell me that items was packed so i lose out by paying them for things i never got
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Replies (2)
Temu's replyOfficial
17 Sept 2025, 03:48Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat. We appreciate you giving us another chance to serve you. Best wishes, Temu team
Temu's reply17 Sept 2025, 03:48
Official
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat. We appreciate you giving us another chance to serve you. Best wishes, Temu team
CG
Clive G's updateReviewer Update
17 Sept 2025, 07:51I did contact you via the app and spent almost a hour chatting to someone that kept saying sorry and offering me temu credit that is nowhere close to the amount I lost on items I already paid for and never got.
How is credits going to sort the issue out as from what I understand things we buy are being ****** when it leaves your warehouse and is on route to customers and temu seems to be fine with that. Giving credits doesn't give us our items or money back does it..because credit means we have to buy again and risk items getting ****** again before it reaches us.
So Temu is happy that people lose money and saying sorry is good enough for you guys instead of addressing the actual issue. I will never use tenu again and I'll advise everyone I know to not do so because I lost over 1k in items I never got and you offering me 100rand in credit..make that make sense.
How is credits going to sort the issue out as from what I understand things we buy are being ****** when it leaves your warehouse and is on route to customers and temu seems to be fine with that. Giving credits doesn't give us our items or money back does it..because credit means we have to buy again and risk items getting ****** again before it reaches us.
So Temu is happy that people lose money and saying sorry is good enough for you guys instead of addressing the actual issue. I will never use tenu again and I'll advise everyone I know to not do so because I lost over 1k in items I never got and you offering me 100rand in credit..make that make sense.
CG
Clive G's update17 Sept 2025, 07:51
Reviewer Update
I did contact you via the app and spent almost a hour chatting to someone that kept saying sorry and offering me temu credit that is nowhere close to the amount I lost on items I already paid for and never got.
How is credits going to sort the issue out as from what I understand things we buy are being ****** when it leaves your warehouse and is on route to customers and temu seems to be fine with that. Giving credits doesn't give us our items or money back does it..because credit means we have to buy again and risk items getting ****** again before it reaches us.
So Temu is happy that people lose money and saying sorry is good enough for you guys instead of addressing the actual issue. I will never use tenu again and I'll advise everyone I know to not do so because I lost over 1k in items I never got and you offering me 100rand in credit..make that make sense.
How is credits going to sort the issue out as from what I understand things we buy are being ****** when it leaves your warehouse and is on route to customers and temu seems to be fine with that. Giving credits doesn't give us our items or money back does it..because credit means we have to buy again and risk items getting ****** again before it reaches us.
So Temu is happy that people lose money and saying sorry is good enough for you guys instead of addressing the actual issue. I will never use tenu again and I'll advise everyone I know to not do so because I lost over 1k in items I never got and you offering me 100rand in credit..make that make sense.