DS
Derick S
1 reviews | Active since Dec 2012
17 Mar 2024, 09:55
Temu. What the big print giveth the small print taketh away
First time buyer, not again. Free Delivery followed up with Customs Invoice AFTER PAYING FOR GOODS, with a threat that goods will be destroyed if Customs Invoice is not paid. Now I see on my Portal that the parcel is stuck at Airport due to limited flights.....as my local Chinese take away says : we don't do deliveries?
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Temu's replyOfficial
10 Dec 2024, 11:03Hello, thank you for contacting us. We are sorry that you are having difficulties with your order. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat. We appreciate you giving us another chance to serve you. Best wishes, Temu team
Temu's reply10 Dec 2024, 11:03
Official
Hello, thank you for contacting us. We are sorry that you are having difficulties with your order. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat. We appreciate you giving us another chance to serve you. Best wishes, Temu team