KC
Kalavani C
1 reviews | Active since Jun 2022
08 Apr 2025, 14:06
Temu using Fastway Couriers, Worst services ever in history!
Why is Temu using Fastway Couriers. They are the worst courier services every. I have never had issues with Buffalo logistics. Temu uses who they want to use without giving an option at all!!! I am fedup with Fastway couriers.
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Replies (1)Temu's replyOfficial
09 Apr 2025, 11:00Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). We greatly appreciate your feedback and will take it into consideration to improve our logistics experience. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu Team
Temu's reply09 Apr 2025, 11:00
Official
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). We greatly appreciate your feedback and will take it into consideration to improve our logistics experience. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu Team
