CF
Chris F
1 reviews | Active since Jul 2023
07 Aug 2025, 17:09
Temu useless customer service
Useless customer service and never received my paid parcel or refund due to no communication channel. Temu using the most useless Buffalow logistic couriers in the country blaming customer does not answer his phone after 3 delivery attemps
Helpful (0)
Replies (1)0
Replies (1)
Temu's replyOfficial
08 Aug 2025, 04:54Hello, thank you for your feedback and we are sorry for the inconvenience. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." If you wouldn't mind sending your order ID, please contact us through Temu.com or Temu app live chat so we can help you resolve your issue. Best wishes, Temu team
Best regards,
Temu's reply08 Aug 2025, 04:54
Official
Hello, thank you for your feedback and we are sorry for the inconvenience. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." If you wouldn't mind sending your order ID, please contact us through Temu.com or Temu app live chat so we can help you resolve your issue. Best wishes, Temu team
Best regards,