Temu

<div>I tried to make a purchase on the 17th December 2024, when I went back to check my order, I found that my items never left my cart and were still ticked as if I was about to check out. Checked my bank account and the money went off. Called my bank and they confirmed the successful transaction. Contacted Temu via the App, loads of automated responses and they kept saying that that payment failed/card was declined. I checked various times, and daily with my bank to make sure my transaction was actually successful, which they confirmed each time. I sent various proofs of payment over and over again. I mean, how difficult is it to track down a reference number and find that money? But they still said payment failed/card was declined. They can clearly tell that no orders were shipped to me, but they took my money.

These automated responses are not working and its been over a month now and this issue has not been resolved!

I now have to pay my bank money to get my money back for me!!!

Dear Valued Customer, Thank you for patiently waiting. We have carefully reviewed the details you provided regarding your order PO-***, specifically addressing your concern about the payment issues you have encountered. We have taken the necessary steps to assess the issue and ensure it is handled appropriately. We understand how important this matter is to you, and we truly appreciate your patience while we work toward a resolution. If there are any additional details you would like to provide, or if you have further questions, please do not hesitate to respond to this email. Rest assured that your satisfaction is our priority, and we are here to assist you every step of the way. Thank you for your understanding and continued trust in Temu. Sincerely, Benjamin Temu Customer Service Team an***06 22 Jan 2025, 15:47 Sent by email <***> Subject：Re: Payment issues - Ticket ID: *** You could view more details in your sent email. Princess Eliza Canor 22 Jan 2025, 15:26 Dear Valued Customer, Thank you for contacting the Temu Customer Service Team. We appreciate the opportunity to assist you. This is Princess, a Customer Resolution Senior Specialist from Temu Customer Service Team. We hope this message finds you well. We sincerely empathize with the inconvenience caused by your canceled order due to payment failure. We understand how frustrating it can be when these issues arise, especially when you're expecting a smooth transaction experience. We also acknowledge that each correspondence you've received has been different, and we apologize for any confusion this may have caused. From the attached information, we can see that Temu has confirmed your transaction was successful and that a refund will be processed. We completely understand your desire to know when this will happen, and we are committed to resolving this matter as quickly as possible. To help us move forward and ensure everything is properly verified, we kindly ask you to provide the complete bank statement for the charged card, covering the period from the day of the deduction until now. This will assist us in checking for any deductions that may have occurred and in processing your concern as soon as possible. Thank you for your patience and understanding, and please don't hesitate to reach out with any further questions or concerns. We're here to help! Thank you for your continuous support with Temu. Best regards, Princess Temu Customer Service Team an***06 22 Jan 2025, 12:47 Sent by email <***> Subject：Re: Payment Issue - Ticket ID:*** You could view more details in your sent email. an***06 22 Jan 2025, 12:45 Sent by email <***> Subject：Re: Payment Issue - Ticket ID:*** You could view more details in your sent email. Dear Valued Customer, Thank you for patiently waiting. We have carefully reviewed the details you provided regarding your order PO-***, specifically addressing your concern about the payment issues you have encountered. We have taken the necessary steps to assess the issue and ensure it is handled appropriately. We understand how important this matter is to you, and we truly appreciate your patience while we work toward a resolution. If there are any additional details you would like to provide, or if you have further questions, please do not hesitate to respond to this email. Rest assured that your satisfaction is our priority, and we are here to assist you every step of the way. Thank you for your understanding and continued trust in Temu. Sincerely, Benjamin Temu Customer Service Team an***06 22 Jan 2025, 15:47 Sent by email <***> Subject：Re: Payment issues - Ticket ID: *** You could view more details in your sent email. Princess Eliza Canor 22 Jan 2025, 15:26 Dear Valued Customer, Thank you for contacting the Temu Customer Service Team. We appreciate the opportunity to assist you. This is Princess, a Customer Resolution Senior Specialist from Temu Customer Service Team. We hope this message finds you well. We sincerely empathize with the inconvenience caused by your canceled order due to payment failure. We understand how frustrating it can be when these issues arise, especially when you're expecting a smooth transaction experience. We also acknowledge that each correspondence you've received has been different, and we apologize for any confusion this may have caused. From the attached information, we can see that Temu has confirmed your transaction was successful and that a refund will be processed. We completely understand your desire to know when this will happen, and we are committed to resolving this matter as quickly as possible. To help us move forward and ensure everything is properly verified, we kindly ask you to provide the complete bank statement for the charged card, covering the period from the day of the deduction until now. This will assist us in checking for any deductions that may have occurred and in processing your concern as soon as possible. Thank you for your patience and understanding, and please don't hesitate to reach out with any further questions or concerns. We're here to help! Thank you for your continuous support with Temu. Best regards, Princess Temu Customer Service Team an***06 22 Jan 2025, 12:47 Sent by email <***> Subject：Re: Payment Issue - Ticket ID:*** You could view more details in your sent email. an***06 22 Jan 2025, 12:45 Sent by email <***> Subject：Re: Payment Issue - Ticket ID:*** You could view more details in your sent email. Dear Valued Customer, Thank you for reaching out to the Temu Customer Service Team. We're pleased to be able to connect with you. It's always a pleasure to serve you, and we're grateful for the opportunity to meet your needs. We sincerely apologize for the inconvenience caused by the issue with your recent transaction. We understand that such occurrences can be concerning, and we are committed to resolving this matter promptly and efficiently. Please rest assured that the deducted amount will be automatically refunded to your account. Additionally, the deduction record will be removed from your billing statement as part of the reversal process. We are working diligently to ensure that your funds are restored to you without delay. We appreciate your patience and understanding as we rectify this situation. Should you have any further questions or require additional assistance, please do not hesitate to reach out to our customer service team. We are here to support you every step of the way. Thank you for your continued trust in our services. We are dedicated to providing you with a positive experience and look forward to serving you in the future. Best regards, Remita Temu Customer Service Team an***06 15 Jan 2025, 8:39 Sent by email <***> Subject：Re: Payment Issue - Ticket ID:*** You could view more details in your sent email. Remita Sahayana Manalu 15 Jan 2025, 8:24 Dear Valued Customer, Thank you for reaching out to the Temu customer service team. We are delighted to have assisted you. We are pleased that we could resolve the issue regarding your order PO-***. Your satisfaction is our utmost priority, and we appreciate your patience and cooperation throughout this process. Your feedback is invaluable to us as we continually strive to enhance our service. We apologize for any inconvenience this situation may have caused you. Ensuring a seamless and pleasant experience for our customers is essential to us. Should you have any further concerns or questions, please do not hesitate to contact us. Our dedicated support team is here to address any additional inquiries you may have and ensure your complete satisfaction. Thank you once again for choosing Temu. We look forward to serving you again in the future. Warm regards, Remita Temu Customer Service Team an***06 14 Jan 2025, 9:34 Sent by email <***> Subject：Re: Payment Issue - Ticket ID:*** You could view more details in your sent email. Muhammad Al Qadri 14 Jan 2025, 8:52 Dear Valued Customer, Thank you for reaching out to the Temu customer service team. We are delighted to have the opportunity to connect with you. We understand your concern regarding the payment issue and sincerely apologize for any inconvenience it may have caused. We regret to inform you that the payment failure has led to a closed transaction. Rest assured, the deducted amount will be promptly refunded to your account. As a result, the deduction record on your bill will be rectified, and the associated charge will be reversed. We recommend reaching out to your bank or card provider for further assistance in this matter. Your understanding and cooperation are greatly appreciated. Your business is important to us, and we look forward to serving you in the future. Best Regards, Qadri Temu Customer Service Team an***06 13 Jan 2025, 13:08 Sent by email <***> Subject：Re: Payment Issue - Ticket ID:*** You could view more details in your sent email. Andi Imam Sahid Sukamto 13 Jan 2025, 10:53 Dear Valued Customer, Thank you for contacting the Temu customer service team. We are happy to be able to get in touch with you. Regarding to your concern about payment issue, we understand your concern and apologize for any inconvenience caused. We regret to inform you that the payment failure has resulted in a closed transaction. Please be assured that the deducted amount will be automatically refunded to your account. Consequently, the deduction record on your bill will be removed, and the associated charge will be reversed. We suggest you to contact your bank or card provider for assistance. Thank you for your understanding and cooperation in this matter. We value your business and hope to continue serving you in the future. Kind Regards, Anka The Temu Customer Service Team lailatul 12 Jan 2025, 9:20 Dear Valued Customer, Thank you for contacting the Temu customer service team. We are happy to be able to get in touch with you. Regarding to your concern about pending charges after their payment failed or the order was canceled, we understand your concern and apologize for any inconvenience caused. We have received your message and carefully read the information and demands you provided. We are now submitting it to our relevant department for verification. Please be patient and wait. We understand that you may be eager to receive a response, and we assure you that we are doing everything we can to expedite the process. However, please bear with us as we need to ensure that we provide you with accurate and reliable information. Rest assured that we will keep you updated on the progress of your inquiry and will provide you with a response as soon as possible. If you have any further questions or concerns, please do not hesitate to contact us. Thank you for your patience and understanding. Best Regards, Laila Temu Customer Service Team an***06 11 Jan 2025, 10:10 Sent by email <***> Subject：Re: Payment Issue - Ticket ID:*** You could view more details in your sent email. lailatul 11 Jan 2025, 9:52 Dear Valued Customer, Thank you for reaching out to the Temu Customer Service Team. We're pleased to be able to connect with you. It's always a pleasure to serve you, and we're grateful for the opportunity to meet your needs. According to your concern, we have received your report about pending charges after their payment failed or the order was canceled. We understand your concern and we apologize for any inconvenience this may have caused. We would like to inform you that if you observe a pending charge on your statement subsequent to a failed payment or the cancellation of an order, please be advised that this is a result of an authorization hold on your account that is currently in the process of being reversed. You are assured that you will not incur any charges for failed payments or canceled orders. Authorization holds are automatically removed when a payment fails or an order is canceled. In the event that you require immediate removal, we recommend that you contact your banking institution or financial organization directly, as our company is not authorized to facilitate removal on your behalf. Once again, we apologize for any inconvenience it has caused, and thanks for your understanding. If you have any further questions or concerns, please do not hesitate to contact us. We are always here to assist you. Thank you for your patience and understanding, and please let us know if there is anything else we can do to assist you. We wish that every day is filled with joy and happiness for you. Best Regards, Laila Temu Customer Service Team an***06 10 Jan 2025, 11:12 Sent by email <***> Subject：Re: Payment Issue - Ticket ID: *** You could view more details in your sent email.</div>