PG
Peter G
1 reviews | Active since Apr 2022
03 Jan 2025, 19:17
Temu stole my money.
I cancelled my order, and asked for a refund. On the app everything went accordingly. It's been a month and one day since my refund was processed and I still haven't received my money. When I contacted them, I received no help. All they say is, speak to my financial institution, which I did. But according to them it's innTemu's hands. I dont know what to do.
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Temu's replyOfficial
04 Jan 2025, 04:23Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Your case is out of the norm. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat. We appreciate you giving us another chance to serve you. Best wishes, Temu Team
Temu's reply04 Jan 2025, 04:23
Official
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Your case is out of the norm. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat. We appreciate you giving us another chance to serve you. Best wishes, Temu Team