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Mpho M
1 reviews | Active since Aug 2024
08 Sept 2025, 07:58
Temu South africa
They apperantely stated they are now available in south africa and misrepresented an advert that I am going to get R1 items only to buy certain items and nowhere the R1 items were in the delivery items. The worse part was when I received a WhatsApp to pay custom tax while they said they have temu in south africa. The manipulation is a lot with temu
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Temu's replyOfficial
08 Sept 2025, 08:10Hello, thank you for reaching out and we are sorry you are having trouble with one of the promotions. There may be details in the promo terms and conditions that are missed in your current order. Due to South African customs policies, you need to pay taxes and duties on your order and we have always been transparent about any fees charged. The tax rate is based on South African customs regulations. Customer satisfaction is our top priority and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
Temu's reply08 Sept 2025, 08:10
Official
Hello, thank you for reaching out and we are sorry you are having trouble with one of the promotions. There may be details in the promo terms and conditions that are missed in your current order. Due to South African customs policies, you need to pay taxes and duties on your order and we have always been transparent about any fees charged. The tax rate is based on South African customs regulations. Customer satisfaction is our top priority and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team