PP
Petrizia P
1 reviews | Active since Jan 2025
22 Jul 2025, 21:12
TEMU REFUNDS
I have order somethings and was not satisfied this there so called 1R deals you have 2 buy every time but you won't get you free 1R items. So i called my order on the 16th of July and still no refund till 2day 22 july 2025
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Temu's replyOfficial
23 Jul 2025, 04:20Dear Customer, we sincerely apologize for any inconvenience you have experienced. We highly value your feedback and take your concerns very seriously. If you see a pending charge on your statement after your payment failed or the order was canceled, it's because there is an authorization hold on your account that is in the process of being reversed. You will NOT be charged for an order that had the payment fail or that has been canceled. Authorization holds are automatically removed when the payment fails or the order is canceled. However, it will still take some time, usually between 3-6 business days. If you need it removed right away, please contact your bank as we're unable to remove it for you. Please be assured that we have forwarded your issue to the relevant department for further review. For any immediate assistance or further inquiries, kindly reach out to our customer support team via https://share.temu.com/NWGRVrrOSMA. Thank you for your understanding and patience. Best wishes, Temu Team
Best regards,
Temu's reply23 Jul 2025, 04:20
Official
Dear Customer, we sincerely apologize for any inconvenience you have experienced. We highly value your feedback and take your concerns very seriously. If you see a pending charge on your statement after your payment failed or the order was canceled, it's because there is an authorization hold on your account that is in the process of being reversed. You will NOT be charged for an order that had the payment fail or that has been canceled. Authorization holds are automatically removed when the payment fails or the order is canceled. However, it will still take some time, usually between 3-6 business days. If you need it removed right away, please contact your bank as we're unable to remove it for you. Please be assured that we have forwarded your issue to the relevant department for further review. For any immediate assistance or further inquiries, kindly reach out to our customer support team via https://share.temu.com/NWGRVrrOSMA. Thank you for your understanding and patience. Best wishes, Temu Team
Best regards,