DD
Drina D
1 reviews | Active since Dec 2024
06 Dec 2024, 15:27
Temu refund
From 14 October 2024 I am trying to get my refund of my package I send back. All the items was inside the package seal and pick up by skynet. They let me know same of the item is missing. The more I try to get answer of how the package arrived at warehouse the less answer I get. So I am so unhappy with the return of item with tema an Buffalo. So please rethink before you buy and send back items they dont give refund when you have a problem. Thanks Drina
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Temu's replyOfficial
07 Dec 2024, 04:05Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Your case is out of the norm. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat. We appreciate you giving us another chance to serve you. Best wishes, Temu Team
Temu's reply07 Dec 2024, 04:05
Official
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Your case is out of the norm. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat. We appreciate you giving us another chance to serve you. Best wishes, Temu Team
DD
Drina D's updateReviewer Update
09 Dec 2024, 10:57After many emails and chat with Temu I am still very unhappy that they still cant give my any good answer on my missing items that I send back with another items on the 14 October 2024 according to them not everything I send back was in the two bags. They cant give my prove that it was not in the bag that was send back. I just get the same response every time, each time I asked for photos of my package as it arrived at Buffalo so I can be sure that my package arrived like I send it but they don't give my any information so my money and item is missing. So don't know if you can trust Buffalo or Temu. Like I said Its always just dear customer we know how you feel. but its not they that lost the money or item. And there response on Hello Perter they say I must message them through Temu but then I just give me the same answer. Nothing that can resolve the problem.
DD
Drina D's update09 Dec 2024, 10:57
Reviewer Update
After many emails and chat with Temu I am still very unhappy that they still cant give my any good answer on my missing items that I send back with another items on the 14 October 2024 according to them not everything I send back was in the two bags. They cant give my prove that it was not in the bag that was send back. I just get the same response every time, each time I asked for photos of my package as it arrived at Buffalo so I can be sure that my package arrived like I send it but they don't give my any information so my money and item is missing. So don't know if you can trust Buffalo or Temu. Like I said Its always just dear customer we know how you feel. but its not they that lost the money or item. And there response on Hello Perter they say I must message them through Temu but then I just give me the same answer. Nothing that can resolve the problem.