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Raj C

1 reviews | Active since Sept 2020

25 Sept 2025, 19:22

Temu Quality and Sizing Problems - Soft packaging for everything

Temu being a Chinese company are very good with Electronic goods.

Any and most of everything else is sub-standard.

Their marketing very is very misleading and can catch you out all the time.

The items look large in the online pictures on their sites but are tiny when received.

The webpage is addictive and the promise of FREE GIFTS are conditional in that you need to keep buying in the hope that you finally get the items you Really need. It's like dangling a carrot in front of a horse.

Everything ordered comes in soft packaging. Boxes in the soft packaging get smashed and the contents get damaged almost evert time.

Sizes of items are very small and unsuitable and results in returns.

I would strongly recommend that you keep away from TEMU unless you are ordering electronic items.

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Replies (1)
Temu
Temu's reply26 Sept 2025, 03:45
Official
Hello, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. You can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team

Best regards,