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Gert E
1 reviews | Active since Jan 2012
28 Oct 2024, 11:17
Temu Process and associated logistics
Initially I was impressed with the logistics of Temu. However after purchasing a variety of items I realised that not all items are of good quality. Recently I was supposed to have won 8 free items after being a faithful customer and after selecting friends to join me in using Temu. To my knowledge I ordered the 8 items and then Buffallo logistics asked for R135.76 to be paid for shipping etc. Temu indicated to me that they find no evidence of this order and could not solve the matter.
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Temu's replyOfficial
13 Dec 2024, 09:23Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. When a package is shipped from overseas, it may be subject to customs taxes and duties, which are not included in the shipping fee. After your order is shipped, you will be sent a notification or email with a link to pay the taxes and duties imposed by South African customs for your order. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat. We are eager to help you find a resolution. Best wishes, Temu Team
Best regards,
Temu's reply13 Dec 2024, 09:23
Official
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. When a package is shipped from overseas, it may be subject to customs taxes and duties, which are not included in the shipping fee. After your order is shipped, you will be sent a notification or email with a link to pay the taxes and duties imposed by South African customs for your order. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat. We are eager to help you find a resolution. Best wishes, Temu Team
Best regards,