JS
Jacobus S
1 reviews | Active since Oct 2012
29 Apr 2025, 15:39
Temu poor service
Ordered and paid for items selected. Received email from Temu requesting payment of R96.61 to Skyway for import duty/tax. Two days later received second email from Temu requiring payment of R136.90 to Allport cargoservices also for tax. This means more than 30% tax on purchase of just over R600. Could not get any response from Temu.
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Temu's replyOfficial
30 Apr 2025, 03:56Hello, thank you for contacting us. We are sorry that you are having difficulties with your order. When a package is shipped from overseas to South Africa, it may be subject to customs taxes and duties, which are not included in the shipping fee. After your order is shipped, you will be sent a notification or email with a link to pay the taxes and duties imposed by South African customs for your order. Remember to pay promptly for your shipment to arrive as soon as possible. Customer satisfaction is our top priority and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
Temu's reply30 Apr 2025, 03:56
Official
Hello, thank you for contacting us. We are sorry that you are having difficulties with your order. When a package is shipped from overseas to South Africa, it may be subject to customs taxes and duties, which are not included in the shipping fee. After your order is shipped, you will be sent a notification or email with a link to pay the taxes and duties imposed by South African customs for your order. Remember to pay promptly for your shipment to arrive as soon as possible. Customer satisfaction is our top priority and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team