SM
Shaun M

1 reviews | Active since Jun 2010

23 Oct 2025, 11:06

Temu parcel was opened by courier & the most expensive item was taken.

My parcel from Temu was opened and closed with clear buff tape at the top section of the big bag. My most expensive item was removed. Looks like holes was also pocked in the parcel to make it look transport damaged. Along it's way to from China to Cape Town with Ascendia / DPD Laser. What other packages do they do this to? I found it usually strange that the parcel arrived Monday, 20 October 2025, 23:51pm in CPT then only delivered Wednesday, 22 October 2025, 10:14am. 3 days is enough time to keep the parcel "on hold" then commit the crime. This normally happens when companies are infiltrated by ******** elements in South Africa. This was the first time I encountered this type of thievery. Something that never happened when either I use skynet, buffalo logistics or fastway couriers with Temu orders. This was my last order with Temu, I don't deal with companies that is not trusted & infiltrated by elements. I tried speaking to an agent from Temu but, I don't speak emojii language & his interpretation of my complaint fell on deaf ears.

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Replies (2)
Temu
Temu's reply24 Oct 2025, 03:58
Official
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat. Best wishes, Temu team

SM
Shaun M's update03 Nov 2025, 14:11
Reviewer Update
Thank you Temu customer care for looking into my complaint & professionally resolving the matter. I will continue making future orders on your platform.