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EB
Elyna B

1 reviews | Active since Feb 2025

19 Mar 2025, 10:56

Temu orders

I am extremely disappointed with my recent experience with Temu. I placed an order worth R2 400 on the 27th of February 2025, and as of today, the 19th of March, I have yet to receive my package. Despite paying customs on the 5th of March 2025, there has been no update on the status of my order.

I specifically marked the package as urgent, hoping to receive it earlier, but nothing was done to expedite the delivery. I believe I paid higher customs fees due to the urgency of the package, yet it still hasn't arrived within the estimated time.

The lack of communication and customer service is unacceptable. I have tried multiple times to get in touch with someone who can provide information about my order, but there seems to be no way to reach anyone who knows where my package is.

This experience has been frustrating and has left me feeling completely dissatisfied. I expected better service and reliability from Temu, and I hope they take immediate action to resolve this issue.

0
Replies (5)
Temu
Temu's reply19 Mar 2025, 13:47
Official
Hello Elyna, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. We work with reliable logistics partners to ensure that your order is delivered reliably and efficiently. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
EB
Elyna B's update20 Mar 2025, 11:19
Reviewer Update
I have queried the 15 day no update refund. When can I except my money back or credit on the app?

I have not yet received my order.

Please make work of it to refund my money and my customs, TODAY!!!!!
Temu
Temu's reply20 Mar 2025, 11:21
Official
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. We kindly request the order information related to your recent purchase as mentioned in your case. For us to assist you effectively and address any concerns or issues you may have with your order, we would greatly appreciate it if you could send your order number (which typically begins with "PO-***-") . Once we receive the above information, we will investigate this issue right away. Best wishes, Temu Team
EB
Elyna B's update20 Mar 2025, 11:29
Reviewer Update
PO-***, I have requested a refund for credit on the app yesterday.

Why haven't they given me credit.

The last update before yesterday from TEMU was 02 March 2025, yesterday was 19 March 2025, thus 17 days without any update. Please refund the amount on my TEMU account.
Temu
Temu's reply21 Mar 2025, 07:38
Official
We sincerely apologize for the delay in delivering your package. It is currently in transit but has exceeded the estimated delivery time. To make up for the inconvenience, we have issued R300 credit to your account. If your package has not arrived by March 26, we will provide you with a full refund. Should the package arrive afterward, you are welcome to keep it—no return is necessary. Thank you for your patience and understanding. Please feel free to reach out if you have any further questions!