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christa S

1 reviews | Active since Mar 2016

10 Jun 2024, 21:34

Temu needs a better delivery service provider

<div>What can i say so far i am not impressed with the service at temu, specially the delivery service buffalo international they use. No one is answering calls, whatsapp or even emails. Temu also just say call buffalo to assist. You pay your order then they say free shipping but then there is tax and duties to be paid before delivery but even when you pay it no one can assist in clarfying whether they received it even after one upload the proof of payment their is no response from them.. and if they reply on hellopeter they just say "we understand your frustration" but still nothing is done.</div>

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Replies (1)
Temu
Temu's reply11 Dec 2024, 09:01
Official
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat. We appreciate you giving us another chance to serve you. Best wishes, Temu Team