Hellopeter
Share Your Experience
TD
Tsholofelo D

1 reviews | Active since Aug 2024

29 Jul 2025, 08:57

Temu misleading gifts grabs

Received an email from temu to buy for R365 and get free 4 gifts of which I did but when I checked my order the 4 gifts weren't there and told to participate in the competition to be eligible yet in the first it wasn't that now they don't want to refund me 🚮

0
Replies (3)
Temu
Temu's reply29 Jul 2025, 09:03
Official
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat. We appreciate you giving us another chance to serve you. Best wishes, Temu team
TD
Tsholofelo D's update29 Jul 2025, 10:20
Reviewer Update
I messaged you through that Temu.com and still got the same response you're giving me now and I don't need best wishes but need my refund
Temu
Temu's reply01 Aug 2025, 05:48
Official
Hello, thank you for your feedback and we are sorry for the inconvenience this may have caused. Our customer service department has offered you an explanation through your ticket. Please check your inbox for more details and respond correspondingly if you have any other requests regarding this matter. Your valuable feedback has always been highly appreciated, as it keeps driving us forward to further improve our product and service quality. If you have additional questions, please message us through Temu.com or Temu app live chat. Thank you for giving us another chance to serve you. Sincerely, Temu Team