Temu Lost My Order and Marked It as Delivered

People should honestly stop ordering from Temu. I made an order that I had planned to use this festive season as a gift. On the 17th of December, I was told that my parcel was undergoing customs clearance and would arrive on the 18th of December. Mind you, I don’t stay in Gauteng and needed to travel to Durban. I had already closed on the 12th of December and was just waiting for my parcel.

However, I did not receive my items, and I eventually had to leave Gauteng because I needed to attend a wedding the following day. I followed up again, and what is frustrating is that they use an automated robot to communicate with customers. This is extremely annoying because the robot asks the same questions over and over again.

I went to their website and changed the delivery address to Durban since I am now on this side, and I also responded to their email regarding the delivery change. I was told that the courier would contact me and that I could make arrangements through the automated response on their website.

Today, the 22nd of December, I checked the status of my parcel and it says delivered. I don’t know where or to whom it was delivered, as I did not receive any call from the courier. I specifically gave instructions regarding the delivery address.

I am extremely angry right now. The only option on their website is to issue a refund, but I don’t want a refund, I want my items. I paid R3,879, which is a lot of money.