Temu kept my R246 refund as store credit instead of returning it to my bank

Temu refused monetary refund — kept R246 as store credit after cancelling my order

On 28 April 2026, Temu cancelled my order #[for R246. PO-*** Temu issued a "refund" but did NOT return the money to my bank account. Instead, they placed R246 into Temu credit/store credit My Temu app clearly states: "Refund issued by Temu for the canceled items. When i check my Temu account it says zero so where did my go am really upset and confused.

I paid with real money from my bank account. I did not request store credit and I do not want store credit. Under Section 56 of the South African Consumer Protection Act, I am entitled to a refund to the original payment method for goods not delivered/cancelled by the supplier. My bank statement confirms R246 was debited and has not been reversed. I now have R246 trapped in Temu credit while I am out of pocket for real money. I placed a second order for R256 which I paid for separately. I contacted my bank who advised this is a merchant issue. Temu support has not resolved this. Refund the full R246 back to my original payment method immediately. I do not accept store credit as a refund for a cancelled order. I have proof : 1. Screenshot of Temu app showing "Credit balance R246(Credit) But it says zero when i want to order something 2. Screenshot of bank statement showing that Temu took the money please resolve this.

Zama