HT
Heidi T

1 reviews | Active since Jan 2013

04 Apr 2024, 08:40

Temu is trying - Buffalo Courier is ruining the effort

Not sure what to say: I wrote a scathing review a week ago about Temu and Buffalo Couriers. But to be fair, I must share what happened after that review. I received my parcel all in good order this week. I had exactly the same experience as Jaryd S (see the review further on - Honest review). The communication is poor and the tracking is a bit of a farce, but my package was delivered. I will probably try Temu again, but I think not with high value goods or electronics as communication and assistance is poor on the side of the courier company, Buffalo, that they are using. I believe Temu is trying, but a better logistics service would create consistency and quality delivery; at this stage it is a hit/miss scenario. Temu is trying but the logistics company is not yet reputable.

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Replies (1)
Temu
Temu's reply10 Dec 2024, 11:26
Official
Hello, thank you for shopping with us. Your feedback is extremely valuable to us and we are sorry that you haven't been satisfied by your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team