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Jacques S

1 reviews | Active since Dec 2019

08 Apr 2024, 09:28

Temu Good!...Couriers BADDDD!!!

For Temu's services I would give 5star but the couriers services they use are a bit useless so 0star for that part of the experience. Buying the products is super easy and quick. Products was shipped within days of purchase and was in SA directly after paying import taxes. After this it has just gone downhill. 2 weeks later after announcement that the package is out for delivery it still hasn't reached me. This is due to Buffalo Logistics handing over package to third party SkyNET for the deliveries. If you want better updates on your package use your Buffalo Tracking number on SkyNET website or contact them instead of Buffalo because they then have to follow up themselves with the third party courier (from my experience I do not know if they use other couriers as well...) Good Luck

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Replies (1)
Temu
Temu's reply10 Dec 2024, 11:35
Official
Hello, thank you for reaching out and we are sorry that you are experiencing difficulties with your order. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team