EH
Ernest H
1 reviews | Active since Oct 2020
20 Apr 2025, 12:28
Temu frustrations
Before the 27 Feb 2025, I had 5 successful business transactions with Temu. My last order I have not received up to now, paid on the 17 Feb 2025 (cost just under R1000). I keep on getting this message "Waiting for D&T payment". I have not received one email from Temu with a link to pay the D&T cost. I keep on getting virtual messages on Temu website, which does not address my problem. I have over R2000 worth of order on hold. I will not buy anything until I receive my goods first.
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Temu's replyOfficial
21 Apr 2025, 03:53Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat. We appreciate you giving us another chance to serve you. Best wishes, Temu team
Best regards,
Temu's reply21 Apr 2025, 03:53
Official
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat. We appreciate you giving us another chance to serve you. Best wishes, Temu team
Best regards,