Temu forcing customers to use inept Fastway

Item: Temu
Rating: 2
Author: Sandile M

There has been complaints before regarding the lack of options in choosing a courier company for delivery. We have complained about Fastway requiring customers to leave their homes to go pick up deliveries. It may be their policy and that's fine, but Temu must NOT force us to have to deal with them. Buffalo delivers to your doorstep, but Temu denies customers the option to choose. Because of this reason, it may not be helpful to order from Temu anymore.

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Replies (1)

Temu's replyOfficial

10 Apr 2025, 08:16

Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. We greatly appreciate your feedback and will take it into consideration to improve our logistics experience. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team

Temu's reply10 Apr 2025, 08:16

Official