SF
Shalize F
1 reviews | Active since Jul 2024
10 Jul 2024, 09:10
TEMU
I HAVE OREDERED FROM TEMU A FEW TIMES AND EVERYTIME I EXPERIENCE THE SAME THING. AFTER YOU HAVE PAID TAXES AND DUTIES, THE SYSTEM DOES NOT GET UPDATED. SOMETIMES ITS EVEN A WEEK. THE AMOUNT OF MONEY I HAVE TO SPENT ON PHONECALLS TO FOLLOW UP, IS SOMETIMES EVEN MORE THAN THE ORDER ilITSELF. THIS IS UNACCEPTABLE. THEY DELAY YOUR DELIVERY AND EVEN THOUGH THEY HAVE A POLICY OF R20 DISCOUNT IF YOUR ORDER IS LATE, YOU NEVER RECEIVE THAT DISCOUNT
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Temu's replyOfficial
11 Dec 2024, 09:36Hello, thank you for reaching out and we are sorry you are experiencing difficulties with your orders. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under the Temu Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any further assistance, please contact us again through Temu.com or Temu app live chat so we can help resolve your issue. Best wishes, Temu team
Temu's reply11 Dec 2024, 09:36
Official
Hello, thank you for reaching out and we are sorry you are experiencing difficulties with your orders. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under the Temu Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any further assistance, please contact us again through Temu.com or Temu app live chat so we can help resolve your issue. Best wishes, Temu team